Frequently asked questions

Click on a subject/question below for the answer.

If you have a question that is not covered here please contact us and we will be more than happy to answer.

What is the difference between Business Standard & Business Premium data?
How up to date and accurate is the data?
Where does the data come from?
What can I use the data for?
I don't know how to FAX or email broadcast
Is the data guaranteed?
What format does the data come in?
How do I pay for the data?
Why is your data less expensive than other suppliers?
How long does the data take to arrive?

 

 

What is the difference between Standard & Premium

The difference between the two styles of data is simply recency. The business standard contacts are slightly older therefore can contain contacts that are up to 9 to 12 months old (Email addresses now updated/validated every month on business standard databases). Premium data has all been validated via telephone and is refreshed every 3 months.
 

How up to date / accurate is the data?

Business Standard Business Premium
Email addresses validated Jan 2010. The Business Standard database is compiled from several sources. From December 2009 we are updating the standard database at the rate of circa 5,000 records per week.This is to remove old contacts, add new ones and validate existing ones. Business Standard customers can download unlimited updates free of charge throughout the year. The Premium data is refreshed every quarter. All of the contacts are validated and refreshed by telephone on a strict rotational basis, and as such is amongst the most up-to-date and fresh data available.
 

Where does the data come from?

Business Standard Business Premium
We licence the master database containing more than 3 Million contacts from a reputable UK broker, we then consolidate this database against various in-house sources. Additionally we manually update a portion of the database each week. The premium list is licensed from a combination of the best and most reliable UK list owners such as Experian, D&B (Dun and Bradstreet), plus a large telephone research team and a number of smaller specialised data sources.
 

What can I use the data for?

Business Standard Business Premium
The Business Basic lists are sold on a multi-use annual licence and can be used for marketing activities such as telesales, mailshots, fax/email broadcast, research/list cleansing. The premium list can be used for the same activities as the basic list.
 

I don't know how to FAX or email broadcast?

Don't worry we can do this for you for a small additional charge.

Please note that for FAX broadcast we have a separate screened and validated database with 800,000 current UK business fax numbers. We charge £200.00 (including targeted data) per 10,000 faxes sent.
 

Is the data guaranteed?

Business Standard Business Premium
The product carries the normal warranties for material faults and defects. We operate a refund policy for verified non-deliverables. You do need to allow for staff leaving or companies going out of business since the last annual refresh date. Yes, we refund any returns and non-delivers within a period of 4 weeks from list purchase. Normal warranties for defects also apply.

 
 

What format does the data come in?

Business Standard Business Premium
In Excel format (or CSV for large files), both can be opened in Excel or else imported into your own CRM system. You may also request the data in alternative formats if required (Access, text etc.) In Excel format (or CSV for large files), both can be opened in Excel or else imported into your own CRM system. You may also request the data in alternative formats if required (Access, text etc.)

 

How do I pay for the data?

Business Standard Business Premium
You can pay securely using credit or debit card, you can also pay via Paypal if you have an account.

Alternatively (on request) we can issue an invoice where you can pay by cheque or directly to our bank account. Please note we do not release data before funds have been cleared.
 

Why is your data less expensive than other suppliers?

Business Standard Business Premium
We are not solely a data broker, and since we use this data for our own telesales services our costs are spread over a number of areas. Additionally we are not selling this data as being as up-to-date as premium data - we refresh the entire database annually therefore have to allow for contacts that have left their position or companies that have gone out of business - This is reflected in our pricing. We have negotiated preferential rates with our suppliers, and since we are not solely a data broker we can afford to pass these savings onto our customers.

Plus our boss would say he does the work of 4 people!
 

How long does the data take to arrive?

Business Standard Business Premium
It is normally available online within a couple of hours of purchase (during office hours) - although we do ask you to allow up to 24 hours. We can also supply the data on CDROM (at no extra cost) in which case we normally dispatch first class same day for orders received before 2:30pm (during office hours). Normally emailed within 4 hours of order completion (during office hours).